© Integrated Graphics 2012-16
7.9 Reasons we may suspend the supply of products to you. We may have to suspend the supply of a product to:
(a) deal with technical problems or make minor technical changes;
(b) update the product to reflect changes in relevant laws and regulatory requirements;
(c) make changes to the product as requested by you or notified by us to you (see clause 6).
7.10 Your rights if we suspend the supply of products. We will contact you in advance to tell you we will be suspending supply of the product, unless the problem is urgent or an emergency. If we have to suspend the product we will adjust the price so that you do not pay for products while they are suspended. You may contact us to end the contract for a product if we suspend it, or tell you we are going to suspend it, in each case for a period of more than 30 days and we will refund any sums you have paid in advance for the product in respect of the period after you end the contract.
7.11 We may also suspend supply of the products if you do not pay. If you do not pay us for the products when you are supposed to (see clause 11.5) and you still do not make payment within 7 days of us reminding you that payment is due, we may suspend supply of the products until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the products. We will not suspend the products where you dispute the unpaid invoice (see clause 11.7). We will not charge you for the products during the period for which they are suspended. As well as suspending the products we can also charge you interest on your overdue payments (see clause 11.6).
8. YOUR CONSUMER RIGHTS TO END THE CONTRACT
This clause only applies if you are a consumer
8.1 When you can end your contract with us. You may be able to end the contract in the following situations:
(a) If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product repaired or replaced or a service re-performed or to get some or all of your money back) - see clause 10;
(b) If you want to end the contract because of something we have done or have told you we are going to do - see clause 8.2;
8.2 Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (e) below the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are:
(a) we have told you about an upcoming change to the product or these terms which you do not agree to (see clause 6);
(b) we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
(c) there is a risk that supply of the products may be significantly delayed because of events outside our control;
(d) we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 30 days; or (e) you have a legal right to end the contract because of something we have done wrong.
8.3 Returning products after ending the contract. If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us. You must post them back to us, bring them back to our premises, or (if they are not suitable for posting or delivery by you to us) allow us to collect them from you. Please call us on 01446 500680 or email us at for a return label or to arrange collection.
8.4 When we will pay the costs of return. We will pay the costs of return:
(a) if the products are faulty or misdescribed; or
(b) if you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.
In all other circumstances you must pay the costs of return.
8.5 What we charge for collection. If you are responsible for the costs of return and we are collecting the product from you, we will charge you the direct cost to us of collection.
8.6 How we will refund you. We will refund you the price you paid for the products including delivery costs, by the method you used for payment.
8.7 When your refund will be made. We will make any refunds due to you as soon as possible.
8.8 Supply of goods - do you have a right to change your mind and cancel the contract? You will not have the right to change your mind once you have ordered from us products that are goods. This is because all the goods we supply are bespoke products which will have been made to your specifications or are clearly personalised.
9. OUR RIGHTS TO END THE CONTRACT
9.1 We may end the contract if you break it. We may end the contract for a product at any time by writing to you if:
(a) you do not make any payment to us when it is due and you still do not make payment within 7 days of us reminding you that payment is due;
(b) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products, for example, a specification for a product, or approval of proofs; or
(c) you do not, within a reasonable time, allow us to deliver the products to you or collect them from us.
9.2 You must compensate us if you break the contract. If we end the contract in the situations set out in clause 9.1 we will refund any money you have paid in advance for products we have not provided but we may deduct or charge reasonable compensation for the net costs we will incur as a result of your breaking the contract.
10. IF THERE IS A PROBLEM WITH THE PRODUCT
10.1 How to tell us about problems. If you have any questions or complaints about the product, please contact us. You can telephone us on 01446 500680 or write to us at Unit 8, Palmerston Workshops, Palmerston Road, Barry CF63 2YZ or at web@igprintuk.com.
10.2 Claims. Any claims for defects, damages, etc, must be made in writing within 7 days after the date of delivery. Failure to make such a claim within the stated period shall constitute irrevocable acceptance and an admission that you fully comply with the terms and specifications.
10.3 Your obligation to return rejected products. If you wish to exercise your consumer legal rights to reject products you must post them back to us or (if they are not suitable for posting) bring them back to our premises or allow us to collect them from you. We will pay the costs of postage or collection. Please call us on 01446 500680 or email us at web@igprintuk.com for a return label or to arrange collection.
11. PRICE AND PAYMENT
11.1 Where to find the price for the product. The price of the product (which may be subject to VAT) will be the price indicated on the quotation supplied by us to you. We use our best efforts to ensure that the price of product advised to you is correct. However please see clause 11.4 for what happens if we discover an error in the price of the product you order. Quotations are subject to sight of copy and if not accepted in thirty days are subject to review.
1. THESE TERMS
1.1 What these terms cover. These are the terms and conditions on which we supply products to you, whether these are goods, services or digital content.
1.2 Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information.
1.3 Changes to these terms. We amend these terms from time to time. Every time you wish to order products, please check these terms to ensure you understand the terms which will apply at that time. These terms were most recently updated in March 2016.
2. INFORMATION ABOUT US AND HOW TO CONTACT US
2.1 Who we are. We are Integrated Graphics Limited, a company registered in England and Wales.
2.2 How to contact us. You can contact us by telephoning our customer service team at 01446 500680 or by writing to us at web@igprintuk.com or Unit 8, Palmerston Workshops, Palmerston Road, Barry CF63 2YZ.
2.3 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
2.4 "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.
3. OUR CONTRACT WITH YOU
3.1 How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us. When an order is placed with Integrated Graphics Ltd it implies irrevocable acceptance of these terms by you and/or your company’s representative.
3.2 If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.
3.3 Your order number. We will assign an order number or order name to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number or name whenever you contact us about your order.
3.4 Refusal of orders. We may refuse to accept an order in any circumstances, including where we are or may be required to act in a manner which is or may be unlawful, or may breach or infringe upon any other party’s intellectual property or other legal rights. You agree to indemnify us in respect of any claims, costs and expenses we incur as a consequence of any such breach or infringement.
4. OUR PRODUCTS
4.1 Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.
4.2 Making sure your specification is accurate. If we are making the product to specifications you have given us you are responsible for ensuring that these specifications are correct.
4.3 Four Colour Process Work. A digital colour proof will be supplied by Integrated Graphics Ltd for your approval and acceptance. We accept no liability for errors or consequential loss if you do not sign and approve the proof.
4.4 Proofs. Author’s corrections on and after the first proof, including alterations in style, etc, will be charged at an hourly rate. Although we will make every effort to accurately reproduce the proof colours, as a result of differences in digital colourings, we cannot guarantee that the digital colour proofs will accurately reflect the final printed job. Integrated Graphics Ltd will not accept any responsibility for any errors in proofs approved and accepted by you
4.5 Cost of variation. Prices are based on the current costs of production and are subject to amendment by us on or at any time after acceptance to meet any rise or fall in such costs and quantity required by you.
4.5 Cost of variation. Prices are based on the current costs of production and are subject to amendment by us on or at any time after acceptance to meet any rise or fall in such costs and quantity required by you.
5. YOUR RIGHTS TO MAKE CHANGES
If, following approval of the proof, you wish to make a change to the product you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.
6. OUR RIGHTS TO MAKE CHANGES
6.1 Minor changes to the products. We may change the product:
(a) to reflect changes in relevant laws and regulatory requirements; and
(b) to implement minor technical adjustments and improvement.
These changes will not affect your use of the product.
7. PROVIDING THE PRODUCTS
7.1 Delivery costs. The costs of delivery will be included in the overall quotation supplied to you by us.
7.2 When we will provide the products.
(a) If the products are goods. If the products are goods we will contact you to agree a delivery date, which will wherever possible be the date specified on the order acknowledgment.
(b) If the products are one-off services (e.g. website design). We will begin the services on the date agreed with you during the order process. The estimated completion date for the services is as told to you during the order process.
7.3 We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
7.4 If you are not available when the product is delivered. If no one is available at your address to take delivery and the products cannot be posted through your letterbox, we will leave you a note informing you of how to rearrange delivery or collect the products from a local depot.
7.5 If you do not re-arrange delivery. If you do not collect the products from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and clause 9.2 will apply.
7.6 When you become responsible for the product. The product will be your responsibility from the time we deliver the product to the address you gave us or you collect it from us.
7.7 When you own goods. You will only own goods once we have received payment in full.
7.8 What will happen if you do not give required information to us? We may need certain information from you so that we can supply the products to you. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and clause 9.2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
11.2 Experimental work. Experimental work or work otherwise performed at your request, such as photography, sketches, drawings, scanning and materials used, etc, will be charged for at the rates notified to you.
11.3 We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.
11.4 What happens if we got the price wrong? It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced or quoted for. We will normally check prices and quotes before accepting your order so that, where the product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product's correct price at your order date is higher than the price stated or quoted to you, we will contact you for your instructions before we accept your order.
11.5 When you must pay and how you must pay. We accept payment by cash, BACS transfer, credit and debit cards and cheque. When you must pay depends on what product you are buying:
(a) For goods, other than credit-approved customers, you must pay for the products before we dispatch them. We will not charge your credit or debit card until we dispatch the products to you.
(b) For services, you must make an advance payment of 25% of the price of the services, before we start providing them. We will invoice you for the balance of the price of the services when we have completed them. You must pay each invoice on completion of the work, unless you are a credit-approved customer, in which case invoices must be paid within either 30 or 60 days (depending on the agreement reached by us with you when you opened your account) of the date of the invoice.
11.6 We can charge interest if you pay late. If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 2% a year above the base lending rate of Bank of England from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.
11.7 What to do if you think an invoice is wrong. If you think an invoice is wrong please contact us promptly to let us know and we will not charge you interest until we have resolved the issue.
11.8 Customers with credit accounts. If any discrepancies arise due to non-payment of your account, the credit facility will be withdrawn, and you must pay the outstanding amount of your account to us immediately. If we are required to take any step (including legal action) to recover from you amounts due to us, you will be responsible for all costs we incur.
12. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU IF YOU ARE A CONSUMER
THIS CLAUSE ONLY APPLIES IF YOU ARE A CONSUMER
12.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
12.2 We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
13. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU IF YOU ARE A BUSINESS CUSTOMER
THIS CLAUSE ONLY APPLIES IF YOU ARE A BUSINESS CUSTOMER
13.1 Nothing in these terms limits or excludes our liability for:
(a) death or personal injury caused by our negligence;
(b) fraud or fraudulent misrepresentation;
(c) breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); or
(d) defective products under the Consumer Protection Act 1987.
13.2 Subject to clause 13.1, we will under no circumstances whatsoever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the contract for:
(a) any loss of profits, sales, business, or revenue;
(b) loss or corruption of data, information or software;
(c) loss of business opportunity;
(d) loss of anticipated savings;
(e) loss of goodwill; or
(f) any indirect or consequential loss.
13.3 Subject to clause 13.1, our total liability to you in respect of all losses arising under or in connection with the contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the price of the products.
13.4 Except as expressly stated in these terms, we do not give any representation, warranties or undertakings in relation to the products. Any representation, condition or warranty which might be implied or incorporated into these terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the products are suitable for your purposes.
14. HOW WE MAY USE YOUR PERSONAL INFORMATION
14.1 How we will use your personal information. We will use the personal information you provide to us:
(a) to supply the products to you;
(b) to process your payment for the products; and
(c) if you agreed to this during the order process, to inform you about similar products that we provide, but you may stop receiving these at any time by contacting us.
14.2 We will only give your personal information to third parties where the law either requires or allows us to do so.
15. OTHER IMPORTANT TERMS
15.1 We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation.
15.2 You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
15.3 Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms. If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
15.4 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
15.5 Which laws apply to this contract and where you may bring legal proceedings? These terms are governed by law in England and Wales and you can bring legal proceedings in respect of the products in the English and Welsh courts.